Shop With Confidence
Because Deals HQ sells overstock, closeouts, open-box merchandise, customer returns, and other specially purchased inventory, our return policy is different from traditional full-price retailers.
The Basics
7-Day Return Policy
Unless otherwise marked Final Sale, eligible merchandise may be returned within 7 calendar days of purchase or delivery.
- Original receipt or proof of purchase
- Included accessories, parts, and components
- Original packaging when applicable
- Merchandise in substantially the same condition in which it was sold
Products damaged, altered, improperly installed, misused, or returned with missing components may not qualify. Eligible returns may receive an exchange, store credit, or refund to the original payment method, depending on the circumstances.
Defective or Incorrect Product
Contact Deals HQ within 7 days of purchase or delivery. Depending on the circumstances and available inventory, Deals HQ may provide a replacement, exchange, or refund.
Deals HQ may request photographs, video, serial numbers, or other information to verify the issue.
Changed Your Mind?
Eligible unopened or unused merchandise may be returned within 7 days, provided it meets the policy requirements.
Shipping, delivery, installation, assembly, and other service charges are generally non-refundable after the applicable service has been performed.
Online Purchases
For eligible online purchases, the 7-day return period begins when the product is delivered or picked up. Contact Deals HQ before returning an online order.
Unless the return results from an error by Deals HQ, customers are responsible for applicable return shipping or transportation costs.
Final Sale merchandise cannot be returned or exchanged
Except where required by applicable law or where Deals HQ determines that the customer received an incorrect product or an item materially different from its description.
Final Sale merchandise may include Scratch & Dent appliances, clearance merchandise, As-Is merchandise, certain opened or used merchandise, special-order merchandise, and products specifically identified as Final Sale. Final Sale status may be identified on the product page, price tag, receipt, or other sales documentation.
Scratch & Dent appliances are Final Sale unless otherwise stated
Customers should inspect Scratch & Dent merchandise carefully before completing an in-store purchase. A cosmetic imperfection that was disclosed or reasonably visible at the time of purchase is not considered a product defect.
Qualifying appliances may carry applicable manufacturer warranty coverage.
Large Items & Appliances
Verify measurements, electrical requirements, connections, doorway clearance, and compatibility before purchasing furniture, appliances, and other large products. Returns may not be accepted solely because an item doesn’t fit the customer’s space or because the home lacks appropriate connections when accurate product specifications were provided.
Requesting a Return
Have this information ready
Receipt or Order Number
Customer Name
Product Information
Reason for Return
Photos, if Applicable
Policy note: Deals HQ reserves the right to refuse returns that do not meet this policy. Nothing in this policy limits consumer rights that cannot legally be waived under applicable law.
Starting a Return? We’re Here to Help.
Visit us at 516 Broadway St, Quantico, VA 22134
Questions? Call 571-386-7272